At Lightruna, we prioritize swift and secure delivery for all your fashion essentials. Our team meticulously processes every order within 1-2 business days, ensuring your carefully selected items are packaged with care. Whether you're updating your casual wardrobe or seeking versatile footwear, our logistics network is optimized to deliver quality products to your doorstep. We partner with trusted carriers to maintain reliability across all shipments.

Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic deliveries generally reach customers within 5-7 business days, while international shipments may require 10-20 business days depending on customs clearance. Seasonal peaks may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders exceeding $60

Currently serving customers across North America, Europe, and select Asian territories. Some remote locations including certain island nations and conflict zones may have restricted delivery access. During checkout, our system automatically verifies service availability for your address. For specific regional inquiries, please contact our support team prior to ordering.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing your unique tracking number and carrier details. This allows real-time monitoring through our partners' logistics portals. For consolidated orders with multiple items, tracking updates may appear sequentially as packages progress through our fulfillment network. Should any discrepancies arise in your tracking information, our customer service team can provide clarification.

While we strive for flawless delivery, occasional logistical challenges may occur. If your shipment exceeds the estimated delivery window by more than 5 business days, please first check the tracking status for any carrier notifications. For unresolved delays or lost packages, contact our support specialists at [email protected] with your order number. We'll immediately initiate carrier investigations and provide resolution options, including reshipment or refund where applicable.

International customers should note that cross-border shipments may incur additional customs fees, import taxes, or brokerage charges determined by your local authorities. These fees are the recipient's responsibility and are not included in our product pricing or shipping costs. We declare all packages at actual purchase value according to international trade regulations. For accurate duty estimates, please consult your country's customs website prior to ordering, as policies vary significantly between jurisdictions.