You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend checking your order status before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
Refunds will be issued to the original payment method used for purchase. If you paid with a credit or debit card, the refund will appear on your statement within one or two billing cycles, depending on your financial institution.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for us to complete our investigation.
In cases where a refund was issued but never received, we may need to cancel the original refund and issue a new one. This process may take additional time, and we appreciate your patience while we work to resolve the issue.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your order.
Address: 2759 Fairway Drive, San Jose, California
E-Mail: [email protected]
Phone: +1408-221-1693
For faster service, please include your order number in all communications regarding returns or refunds. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
